Why Won’t Alexa Connect to Amazon Music?

After you’ve successfully set up your Amazon Echo and connected it to your home’s Wi-Fi network, you can start using it to play music.

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If you’re having trouble connecting your Echo to Amazon Music, you’re not alone. Many Echo users have reported this issue, and unfortunately, there isn’t a one-size-fits-all solution. However, there are a few troubleshooting steps you can try that may fix the problem.

First, make sure that your Echo is connected to the internet. If it’s not, you won’t be able to connect to Amazon Music (or any other online service).

Next, check to see if Amazon Music is down. If it is, you won’t be able to connect no matter what you do. You can check the status of Amazon Music (and other Amazon services) on the Amazon Service Health Dashboard.

If neither of those solutions solve the problem, try restarting your Echo. To do this, simply unplug it for a few seconds and then plug it back in. This often fixes connection issues with all sorts of devices, not just the Echo.

If you’re still having trouble after trying all of those things, contact Amazon customer service for more help.

What is Amazon Music?

Amazon Music is a streaming service that offers ad-free music to its users. Amazon Music is available on Echo devices, Fire TV, and other Amazon devices. Alexa is the voice assistant that powers Echo devices and other Amazon devices. You can use Alexa to control your music playback on Amazon Music.

Why Alexa Won’t Connect to Amazon Music?

There are a few reasons why your Amazon Echo might not be connecting to Amazon Music. Here are some troubleshooting tips to help you get started:

– Check your internet connection. Make sure that your Echo is connected to the internet and that there are no connectivity issues.

– Check your Amazon Music account. Make sure that you have a valid Amazon Music subscription and that your account is in good standing.

– Check the compatibility of your devices. Make sure that both your Echo and your Amazon Music account are compatible with each other. For example, if you’re trying to connect an Echo Dot to an Amazon Music Unlimited Family Plan, it won’t work because the two services are incompatible.

– Restart your devices. Sometimes, all you need to do is restart your Echo and try again. You can also try restarting your router or modem if you’re having internet connection issues.

– Update your software. Keep your Echo’s software up to date by checking for updates in the Alexa app. If there’s a new update available, download and install it.

Potential Solutions

If you’re having trouble connecting Alexa to Amazon Music, there are a few potential solutions that you can try.

First, make sure that the latest version of the Amazon Music app is installed on your mobile device. Next, check your WiFi connection and ensure that both your mobile device and Echo are connected to the same network.

If you’re still having trouble, try restarting the Amazon Music app and/or your Echo device. If that doesn’t work, try deleting and re-installing the Amazon Music app.

If you’ve tried all of these potential solutions and you’re still having trouble connecting Alexa to Amazon Music, contact Amazon customer service for help.


There are a few possible reasons why Alexa might not be connecting to your Amazon Music account. The first possibility is that you might not have an Amazon Music Unlimited subscription. If you have an Amazon Prime membership, you have access to a limited selection of music through Prime Music. In order to get full access to the Amazon Music catalog, you’ll need an Amazon Music Unlimited subscription.

Another possibility is that you’re trying to connect to Amazon Music in a country where it’s not available. Amazon Music is currently only available in the US, UK, Germany, Austria, and Japan.

Finally, it’s possible that there’s something wrong with your Echo device or your Amazon account. If you’ve checked all of the above and you’re still having trouble connecting Alexa to Amazon Music, we recommend contacting Amazon customer service for help troubleshooting the issue.

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